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Useful information

Useful information


Out-patient and in-patient care provided at the Institute is performed in agreement with the National Health Service. Standard admission for oncological conditions may occur at the suggestion of the general practitioner, of the hospital specialist  or  of another trusted physician. For specialist consultations it is sufficient to book, by telephone or in person, the medical service and to attend the scheduled appointment with the attending physician's referral.


Information regardint appointments


OUT-PATIENT SERVICES BOOKING CENTRE on telephone number 011.9933.777.
Operating hours: from Monday to Friday 9.00 -12.30 / 13.30 -15.30.
Opening hours of help desks: 8.00 - 17.00.

Other useful numbers
PRIVATE PATIENTS SERVICE: telephone number 011.9933.772. Operating hours: from Monday to Friday on the telephone or in person 10.00 -17.00.
LABORATORY TESTS: telephone number 011.9933.369. Samples taken without booking from Monday to Friday 8.00 - 10.00; collection of results at out-patient booking centre from Monday to Friday 13.30 - 15.30.


Operating hours: from Monday to Friday 8.00 - 17.00.
Telephone bookings from Monday to Friday 09.00 -12.30 / 14.00 -15.30.
Collection results from Monday to Friday 8.00 - 19.30.

RADIOTHERAPY: tel. 011.9933.774. Operating hours: from Monday to Friday 8.00-17.00. Telephone bookings from Monday to Friday 14.00 - 16.00.


Modalità di prenotazione e accesso


National Health Service out-patient care

Appointments are booked on the request of the family doctor and of Public Health Service specialists on regional healthcare prescription pad (“external” referrals).

Out-patient services subject to booking

Bookings relating to the CAS (Welcome Centre Services), Medical Oncology, Oncological Surgery, Skin Tumour Surgery, Antalgic Therapy, Gastroenterology and Digestive Endoscopy, Pneumology and Bronchoscopy, Cardiology, Nutrition, Gynecology, Psychology, Otorhinolaryngology, Odonto-stomatology, Plastic Surgery, Surgical Radiology must be made  at the Common Booking Centre on the 1st  floor:

in person (from Monday to Friday, from 8.00 to 17.00); by telephone on  011.9933777 (from Monday to Friday, from 9.00 to 12.30 and from 14.00 to 16.30).

Direct access out-patient services

The patient, in possession of a referral, may access services without the need to book:

Sample Collection Centre – situated on the ground floor: the patient may enter from 8.00 to 10.00, from Monday to Friday;

in person (from Monday to Friday, from 9.00 to 17.00); by telephone on 011.9933774 (from Monday to Friday, from 14.00 to 16.00).

Specialist out-patient Radiotherapy bookings must be made at the Common Booking Centre on the ground floor:

Out-patient specialist bookings relating to Radio diagnostics and Nuclear Medicine must be made at the Common Booking Centre in the Great Technologies section (ground floor):

in person (from Monday to Friday, from 9.00 to 17.00); by telephone on 011.9933773 (from Monday to Friday, from 9.00 to 12.30 and from 14.00 to 15.30).

Out-patient services for private patients

Bookings may be made at the dedicated desk in the Common Booking Centre of the centre on the 1st  Floor:

in person (from Monday to Friday, from 11.00 to 18.30); by telephone on 011.9933772 (from Monday to Friday, from 9.30 to 17.00).


Admission to the ward


On the day of admission the patient should register, for admission procedures, at the reception desk in the specific department, bringing with them:

  • Identity document (or photocopy thereof):

  • Health Service Card(or photocopy thereof);

  • Name and telephone number of attending physician;

  • All clinical documentation (including diagnostic and radiology tests);

  • Medicines routinely taken;

  • Spare underwear/nightwear and items necessary for personal hygiene.


Visiting hours and arrangements


Relatives and acquaintances of hospitalized patients admitted may enter the wards throughout the day; in order not to disturb patients' rest, only one visitor at a time is permitted for each patient. Visitors are requested not bring foodstuffs, drinks or medications to the patients which might interfere with diagnostic or therapeutic treatments in progress.
For all queries in this regard it is possible to consult the healthcare staff on the ward (doctors and nursing staff).
Children under the age of 12 years may not enter the wards, except in  particular situations and with the prior authorization of the nursing staff.


Rules of conduct


For reasons of hygiene and healthcare, plants and flowers are not permitted in the patients' rooms. The patient must make sure to keep his personal locker in his room closed, in particular when he is absent therefrom. It is, however, not recommended that jewels, valuable items or large sums of money be kept in patients' rooms. The Institute's management declines responsibility for any incidents of theft. In the Institute smoking is not permitted (L. 3 of 16/1/2003).
The use of mobile phones is permitted provided that consideration is paid to other in-patients; patients and their caregivers are invited to use these only during the daytime, keeping the  volume of the ringtone down and muting it when hospital services are being provided.
Likewise, computers and  audiovisual devices must be used with respect for other patients and for ward activities.


"La Madonnina" residence in Candiolo


The parish of the Municipality of Candiolo has built a residence reserved for relatives and helpers of patients who live far from Institute, as well as for patients who access Day Hospital treatments and who have difficulty in getting about and/or limited financial resources to cover hotel stays. “The Madonnina” offers 27 twin bedrooms, with the possibility to use a fully equipped kitchen, laundry, ironing facilities, TV room, library. For information and bookings: tel. 338 9613633

The Istituto di Candiolo has a discount agreement with the Best Quality Hotel which is 1.5 Km away, Tel. 0119622380. The MeBUs service connects the Institute with the Hotel.



Opened in 1997, the Candiolo Institute is an international reference centre for the treatment and research of cancer diseases.